Refund policy
Effective September 19, 2026. Please read this policy before placing your order.
Change-of-mind returns
NestU does not currently offer change-of-mind returns. This does not limit any rights or remedies that applicable law requires.
Damaged, defective, incorrect, or missing items
Contact us within 30 days after delivery if an item is damaged, defective, incorrect, or missing. Include your order number, a description of the issue, and reasonable photos of the item, label, packaging, or damage when they help us confirm what happened.
The 30-day reporting window does not limit any longer period or remedy that applicable law requires. For a confirmed issue, NestU will provide a replacement or refund at no expense to you.
We may resolve the issue without requiring a physical return. If a return is needed, NestU will provide the approved supplier destination and cover the return cost for a confirmed issue. Do not ship an item anywhere until NestU gives you written instructions. Never send a return to an AstroPro office, a packaging address, or an address found on the original parcel.
Approved refunds
An approved refund is returned to the original payment method within 5 business days after approval. Your bank or payment provider may need an additional 5–10 business days to post it.
Cancellations
Email us immediately if you need to cancel. We will cancel an order before dispatch when we can intercept it. Once fulfillment or shipping has begun, cancellation may no longer be possible.
How to contact us
Email michael@goastropro.com. NestU handles your request. Supplier reimbursement is separate, and we will never require you to pursue CJdropshipping or another supplier.